Tenant FAQs

You can pay online through your tenant portal. There is a small convenience fee for online payments. You can mail a check to our office located at 1337 W Wrightwood Avenue Suite 1 Chicago IL 60614. Or you can drop a check off at our office. Our office hours are Monday – Friday 9:00AM – 5:00PM. We also have a convenient after-hours drop box in our front door if you stop by when we are closed.

Rent is due on or before the first of each month. The first late fee will be charged at 9AM on the 6th of the month regardless of weekends, holidays and pay periods.

No tenant may paint or wallpaper any part of the property without prior written consent of management.

No, our managed properties are owned by individuals. We act on the property owner’s behalf in managing the property. In many cases, owner or building approval will be needed for repairs. CL3 Property Management will work diligently with all parties in responding to your repair request.

For more information, please refer to your tenant handbook after signing in through the tenant portal.

Please login to your tenant portal and complete the maintenance request form. Please include a picture of the issue as well, if possible. We will contact you within 48 hours regarding any request.

In the event of a life-threatening emergency where you feel your safety or the safety of someone in the building is immediately threatened, please call 911 and once in a safe location, please call our office at 773-227-2388 x111.

For all other emergencies, please call our office at 773.227.2388. If it is after hours, please call our office at 773.227.2388 x111 and leave a message. This will be forwarded to one of our staff who will be in contact with you shortly after receiving the voicemail. After you have called the office to notify us of the emergency, please go to your portal fill out the online maintenance request. This will provide us a detail of the issue in writing for your file as all maintenance requests MUST be submitted in writing, including emergencies.

No, do not call a contractor on your own. You are not authorized to perform or contract for any repairs on the property. If you call a contractor and incur any bill or invoice for any repair on the property, you are doing so at your own cost. Neither Management nor the property owner will reimburse you for those costs. All repairs must be approved by the property owner, through Management. You must contact Management so we can arrange for all repairs/maintenance on all systems, appliances, and the structure of the property.

No, CL3 Property Management should be your main point of contact for any issues in your property. If needed, CL3 will coordinate with the building or association manager to assess or approve repairs.

We understand that your last few weeks of residency will be exceptionally busy ones; however, we do request that you attend to a number of important details:

• Please ensure that you have turned in your notice to vacate form through your tenant portal.
• You have possession of the property through 11:59AM on the date you are vacating. All keys, remotes, access cards, gate openers, etc. must be returned to Management by the same day your lease ends. If you have to put the keys, etc. in the drop box, please put them in a bag or envelope labeled with what property they belong to.
• In order to return possession of the unit, ALL keys to the house must be brought to Management's office and turned in. The keys represent possession of the property. DO NOT LEAVE ANY KEYS OR GARAGE DOOR REMOTES AT THE PROPERTY. If you do not return ALL keys and remotes to the office, you will be charged at the daily rate for each day they are not returned.
• You must provide Management with a forwarding address. If you are returning the keys via the drop box, please include your forwarding address at that time.
• Management will email you details on how to handle the transition of utilities.
• All utilities must remain on until the final day of your lease.
• If you live in a condo or townhome community please follow the guidelines outlined in the below details of FAQs on condo communities, as you will be required to schedule your move through the building and association.
• If vacating in the winter, please set the thermostat(s) no lower than 60 degrees with the heat on “Auto” to prevent freezing pipes.
• If vacating in the summer, please set the thermostat(s) no higher than 80 degrees with the A/C on “Auto” to prevent moisture build-up.
• If you owe any balance, those amounts must be satisfied prior to vacating the unit.
• You are required to have the unit professionally cleaned. Please provide us with a receipt of the cleaning from the company upon move-out.

If you live in a condominium building or townhome community, it is likely that you will need to notify the building/association management company. You may need to reserve elevators, loading docks, moving corridors, alleyways, parking spots, and ramps in and around the building. In addition, you will likely need to pay move out fees and deposits to the association. All condo association rules and regulations must be followed during your move. CL3 Property Management will assist you by providing initial paperwork with rules, regulations, move forms and fee notices. Note that many associations have day and time restrictions for moves, so you will need to keep this in mind when submitting your intent to vacate form and planning the termination of your lease. It is your responsibility to make proper reservations for your move out in any building or community.

Upon move out, you are expected to return the home essentially the same way you received it. You are responsible for having the unit professionally cleaned upon your move out. We expect to see that no damage has been done to property or its contents, except normal wear and tear, with all trash, debris and personal items removed.

We do not schedule move out walk through appointments. We will perform the move out walk through after receiving possession of the property from you. We will contact you via email with our findings and mail you hard copies of the move out findings and if any follow up is needed on the condition of the unit.