Current Tenants

CL3 Property Management is committed to responding to our tenants’ needs in a professional and timely manner. Please keep in mind that CL3 Property Management does not own your property. In many cases, owner or building approval will be needed for repairs. CL3 Property Management will work diligently with all parties in responding to your repair request.

Log into the Tenant Portal

        Tenant Login          

Login to your tenant portal to view your lease and other important documents, set up auto rent payments and log maintenance requests.

Maintenance Request

If you have an emergency request, please call our 24/7 emergency line at 773-227-2388, ext. 111 and leave a message. On call staff will be paged. If the emergency requires police, fire or medical assistance, call 911.

         Pay Rent Now        

We now offer online rent payments for our tenants. Please login to the tenant portal to set up automated debit information for a one-time or recurring payment. A small convenience fee applies. If you would like to apply to rent one of our properties, click below.

Frequently Asked Questions +

Can I paint the interior of the home I rent?
No tenant may paint or wallpaper any part of the property without prior written consent of management.  

Do I have to be there for my move out walk through?
We do not schedule move out walk through appointments. We will perform the move out walk through within 3 business days of receiving possession of the property from you. We will contact you via email with our findings and mail you hard copies of the move out findings and security deposit transmittal to the forwarding address you provide. 

Do I need to notify anyone else of my move out?
If you live in a condominium building or townhome community, it is likely that you will need to notify the building/association management company.  You may need to reserve elevators, loading docks, moving corridors, alleyways, parking spots, and ramps in and around the building.  In addition, you will likely need to pay move out fees and deposits to the association.  All condo association rules and regulations will need to be followed during your move.  CL3 Property Management will assist you by providing initial paperwork with rules, regulations, move forms and fee notices.  Note that many associations have day and time restrictions for moves, so you will need to keep this in mind when submitting your intent to vacate form and planning the termination of your lease.  It is your responsibility to make proper reservations for your move out in any building or community.   

Does CL3 Property Management own my property?
No, our managed properties are owned by individuals.  We act on the property owner’s behalf in managing the property.  In many cases, owner or building approval will be needed for repairs.  CL3 Property Management will work diligently with all parties in responding to your repair request.  

For more information, please refer to your tenant handbook after signing in through the tenant portal.

How am I expected to leave the home?
Upon move out, you are expected to return the home essentially the same way you received it. We expect to see that no damage has been done to property or its contents, except normal wear and tear, that the property is professionally cleaned, with all trash, debris and personal items removed. 

How can I pay my Rent?
You can pay online through your tenant portal.  There is a small convenience fee for online payments. You can mail a check to our office located at 1337 W Wrightwood Avenue Suite 1 Chicago IL 60614.  Or you can drop a check off at our office. Our office hours are Monday – Friday 9:00AM – 5:00PM. We also have a convenient after-hours drop box in our front door if you stop by when we are closed. 

How do I file a maintenance request?
Please login to your tenant portal and complete the maintenance request form.  Please include a picture of the issue as well, if possible. We will contact you within 48 hours regarding any request.

How do I handle my move-out?
We understand that your last few weeks of residency will be exceptionally busy ones; however, we do request that you attend to a number of important details:
  • Please insure that you have turned in your notice to vacate form. If you cannot find this form, one can be requested from our office or found on your portal site.
  • You have possession of the property through 11:59AM on the date you are vacating. All keys, remotes, access cards, gate openers, etc. must be returned to Management by the same day your lease ends. If you have to put the keys, etc. in the drop box, please put them in a bag or envelope labeled with what property they belong to.
  • In order to return possession of the unit, ALL keys to the house must be brought to Management's office and turned in. The keys represent possession of the property. DO NOT LEAVE ANY KEYS OR GARAGE DOOR REMOTES AT THE PROPERTY. If you do not return ALL keys and remotes to the office, you will be charged at the daily rate for each day they are not returned.
  • You must provide Management with a forwarding address. If you are returning the keys via the drop box, please include your forwarding address at that time.
  • All utilities must remain on until the final day of your lease. Management will email you details on how to handle the transition of utilities.
  • If vacating in the winter, please set the thermostat(s) no lower than 60 degrees with the heat on “Auto” to prevent freezing pipes.
  • If vacating in the summer, please set the thermostat(s) no higher than 80 degrees with the A/C on “Auto” to prevent moisture build-up.
  • If you owe any balance, those amounts must be satisfied prior to vacating the unit.
  • You are required to have the unit professionally cleaned. Please provide us with a receipt of the cleaning from the company upon move-out.

I have an emergency maintenance problem. How do I get in touch with someone?
In the event of a life-threatening emergency where you feel your safety or the safety of someone in the building is immediately threatened, please call 911 and once in a safe location, please call our office at 773-227-2388 x111.

For all other emergencies, please call our office at 773.227.2388. If it is after hours, please call our office at 773.227.2388 x111 and leave a message. This will be forwarded to one of our staff who will be in contact with you shortly after receiving the voicemail. After you have called the office to notify us of the emergency, please go to your portal fill out the online maintenance request. This will provide us a detail of the issue in writing for your file as all maintenance requests MUST be submitted in writing, including emergencies.  

If I have maintenance issues, can I call a repairman and deduct the cost from my rent?
No, do not call a contractor on your own. You are not authorized to perform or contract for any repairs on the property.  If you call a contractor and incur any bill or invoice for any repair on the property, you are doing so at your own cost.  Neither Management nor the property owner will reimburse you for those costs.  All repairs must be approved by the property owner, through Management.  You must contact Management so we can arrange for all repairs/maintenance on all systems, appliances, and the structure of the property. 

Should I contact the building or association manager for problems if I live in a condominium or townhome community?
No, CL3 Property Management should be your main point of contact for any issues in your property.  If needed, CL3 will coordinate with the building or association manager to assess or approve repairs.  

When can I expect to receive my security deposit back after I move? Will I receive a full refund of my deposit?
CL3 Property Management will send the security deposit refund check within 45 days of your return of possession to the forwarding address you provide. You can receive the full deposit back so long as the following happen:
  • Lease term has expired or Agreement has been terminated in writing by both parties; and
  • Lessee has given a written, paid thirty day (30-day) notice to vacate; and
  • No damage has been done to Property or its contents, except normal wear & tear; and
  • Property is returned by Lessee professionally cleaned of all trash, debris and personal items removed; and,
  • All rent, fees and charges have been paid by Lessee in full; and
  • All door keys and amenity keys, mailbox keys, access cards, gate openers, garage door openers, if any, have been returned to Management.

When is rent due? When is rent late?
Rent is due on or before the first of each month. The first late fee will be charged at 9AM on the 6th of the month regardless of weekends, holidays and pay periods. All payments made after the 9th of the month must be in certified form.

Important Phone Numbers +

Peoples Gas 866-556-6001 www.peoplesgasdelivery.com
ComEd 800-334-7661 www.comed.com
Comcast/XFinity 888-485-3514 www.comcast.com/move-transfer.html
RCN 800-746-4726 www.rcn.com/chicago
Water Department 312-744-4426
City of Chicago City Services Hotline 311
Customer Testimonials

I would highly highly recommend using CL3 Property Management Property Management! I can only speak as a renter, but would wager to assume they provide the same level of fantastic service to any landlord as well.

I rented from CL3 Property Management for four years (I have been with them prior to them being CL3 Property Management). They consistently exceeded expectations in all situations I had during these four years. This included simple maintenance requests, direct debit for rent payment, contract adjustments and renewals and even handling frozen/exploded pipes last winter!!

Read More +

Our pipes burst in the building in the middle of the night (in the middle of the polar vortex week) and they had plumbers out the next morning working to get the WHOLE building up and running. We would have been without running water for days had CL3 Property Management not had a great relationship with their contractors.

They always have someone out within 24 hours of a request in a manner that works well for you; they will schedule around work or John, the property manager, will come over with them.

The CL3 Property Management team is very flexible and will handle each situation as an individual, I never felt like I was not important to them.

Upon deciding to purchase property, they worked with me to arrange a lease that would accommodate that situation (60-day notice to landlord). They kept checking in along the way to ensure that I was never at risk of being out on the street in case an offer went south.

This group’s professionalism and years of experience WELL exceeds that of other cookie-cutter companies. Their staff consists of people from a variety of backgrounds (realty, property management etc) which lends them to be far more understanding in all situations.

Special thanks to Brett, John and Ryan for assisting us along the way in our transition!!

- A. Puente

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1337 W. Wrightwood, Suite 1, Chicago, IL 60614   |   Phone: (773) 227-2388   |   Fax: (773) 913-6254   |   Email: Info@CL3pm.com
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